Remote maintenance of injection moulding machines compared

In the event of a machine breakdown, you urgently need technical experts to repair malfunctions and recommission your machine again. The shortage of skilled workers makes such emergency situations difficult. Experts are not always available on site within a short time. In this case, our digital service solutions can help. They enable remote maintenance of your machine. Our service experts connect to your system via remote access and remedy the breakdown from afar in up to 75 % of cases!

• e-connect.expert view:
  Often, a short video call with a smartphone, tablet or smart glasses is enough to rectify faults. With the help of the camera, they show us directly at the machine where the cause lies. And solve the problem together with the ENGEL service expert.
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• e-connect.24:
  If option 1 is not sufficient, our experts access machine data via a secure online connection to rectify the fault.

Our remote maintenance tools support you to fix a wide range of breakdowns - quickly and easily from a distance.

With e-connect.expert view, we offer remote troubleshooting using only your smartphone. In case of a service case, you receive remote assistance via an audio and video connection with augmented reality elements.

Two colleagues from the hotline report on their experiences.

Stefan Isaksson, hotline expert at ENGEL Sweden, reports: "The use of e-connect.expert view is particularly helpful when servicing machines with an older generation of control units. With the tool, it is possible to assist the customer with calibration or troubleshooting remotely."

Fernando Espino Servin, hotliner at ENGEL Mexico, reports on a specific customer case: "A customer contacted us because the touchscreen of his machine control unit was black. This meant he could not operate his machine". Fernando recommended that the customer connect to him via e-connect.expert view to investigate the problem remotely. "That's how I found out that the CC300 panel had internal damage. That was responsible for the black display."
The solution for the customer was eventually to buy a new CC300 panel. "When the new panel arrived at the customer's premises, we did the installation and connection together via e-connect.expert view. I gave him the instructions via the smartphone and was able to watch him carry them out directly on the machine. This is how we got the machine ready for production again thanks to remote maintenance."
 

Whether at the weekend, on the night shift or during office hours - with the e-connect.24 remote maintenance tool, our service experts can securely access your machine control via an open online connection. You get your faults under control quickly and around the clock.

Learn about service cases that were successfully solved with the help of e-connect.24.

Marcel Grasser, our Technical Support Expert from Schwertberg, Austria, reports: "Our customer described the following error pattern to us: In every cycle, the mould bounced by a few tenths of a millimetre during the movement transition between mould closure and clamping force build-up.
With the help of a service technician, we jointly made oscilloscope recordings with different settings over several days. A big advantage of e-connect.24 was that we could immediately evaluate the recordings of the measuring device while the technician was already starting the next tests. All tests performed could be documented in our back office. This is a great advantage for the technician, who was relieved of the time-consuming documentation work. Every test and every parameter change, no matter how small, must be logged so that structured troubleshooting is possible at the end of the day. After a few days, the fault could be repaired and the machine was handed back to the customer.

e-connect.24 offers a variety of functionalities that make it easier for us to analyse faults and perform remote maintenance on the machine. Especially if the operator on the customer side is familiar with the injection moulding machine. We would never have been able to carry out troubleshooting at this speed without e-connect.24."

At the customer Helvoet in the Netherlands, another service incident was solved with the help of e-connect.24. The incident was at the beginning of the Corona pandemic, when personal contact on site was severely limited. Together with the ENGEL service team, a component, lab-on-a-chip article, which places the highest demands on the precision and consistency of the injection moulding process, was digitally optimised.
Read more about how digital customer service saves time and money at Helvoet.

At Huf Hülsbeck & Fürst in Romania, e-connect.24 accelerated the start of production. In just one week, the specialist for locking and authorisation systems was able to present good parts to the customer - thanks to remote machine maintenance from ENGEL and virtual teamwork. What other advantages e-connect.24 brought in this case, read the blog post.